Shipping policy

Artiora – Shipping & Delivery Policy

Effective Date: [Add Today’s Date]
Website: https://artioracraft.myshopify.com
Email: vm.syamilimidhun@gmail.com

1. Shipping Locations

Artiora currently delivers to:

🇦🇪 United Arab Emirates
🇮🇳 India

2. Order Processing Time

Orders are processed within 1–3 business days
Orders placed on weekends or public holidays will be processed on the next working day

3. Estimated Delivery Time

United Arab Emirates:

Standard delivery: 7–14 business days

India:

Standard delivery: 5–10 business days

Delivery timelines are estimates and may vary depending on location, logistics, and external factors.

4. Shipping Charges

Shipping fees are calculated at checkout based on:
- Delivery location
- Product size and weight
Free shipping may be offered during promotions or on selected products

5. Order Tracking

Once your order is shipped, you will receive a tracking link via email or SMS
You can track your shipment in real-time

6. Delivery Conditions

Customers must provide accurate shipping details
Delivery partners may attempt multiple delivery attempts if you are unavailable
Delays may occur if contact details are incorrect

7. Delays & Exceptions

Delivery may be delayed due to:

Public holidays
Weather or unforeseen circumstances
Courier or logistics issues

Artiora is not responsible for delays caused by external factors beyond our control.

8. Damaged Shipments

If your package arrives damaged:

Contact us within 48 hours
Share photos/videos of the package and product

We will arrange a replacement or refund after verification

9. Customs & Duties

For applicable cross-border shipments, custom duties or taxes must be paid by the customer
Delays due to customs clearance are not under our control

10. Failed Delivery / Incorrect Address

Orders returned due to incorrect address or failed delivery attempts:
- May incur additional shipping charges
- May be cancelled with applicable deductions

11. Contact Us

Artiora Customer Support
📧 vm.syamilimidhun@gmail.com
🌐 https://artioracraft.myshopify.com

Artiora Delivery Promise

At Artiora, every handcrafted décor piece is packed with care and delivered with attention to detail, ensuring a reliable and premium shopping experience.