Refund policy

Artiora – Return, Refund & Exchange Policy

Effective Date: [Add Today’s Date]
Website: https://artioracraft.myshopify.com
Email: vm.syamilimidhun@gmail.com

1. Returns & Exchange Policy

At Artiora, we aim to ensure every product meets your expectations. If you are not satisfied, we offer returns and exchanges under the conditions below:

  • Returns are accepted within 7 to 14 days from the date of delivery
  • Items must be unused, in original condition, and returned with original packaging and invoice
  • Products must be free from damage, stains, or signs of use

2. Product Condition Requirements

Returned items will only be accepted if:

  • The product is in resalable condition
  • All original tags, boxes, and protective packaging are intact
  • The item has not been assembled, installed, or altered

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Customized / made-to-order products
  • Fragile décor items (including crystal products) once delivered in good condition
  • Clearance or final sale items
  • Products damaged due to misuse, negligence, or improper handling

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Notify us within 48 hours of delivery
  • Share clear images/videos along with your order ID

After verification, Artiora will:

  • Arrange a replacement at no extra cost, or
  • Issue a full refund, if replacement is unavailable

5. Return Process

To request a return or exchange:

  1. Email us at vm.syamilimidhun@gmail.com
  2. Provide your order ID and reason for return
  3. Wait for confirmation and return instructions

Important:

  • Returns without prior approval will not be accepted
  • Return shipping charges are borne by the customer, unless the return is due to our error

6. Refund Policy

  • Refunds are processed only after inspection and approval
  • Once approved, refunds will be issued within 5–10 business days
  • The amount will be credited to the original mode of payment

Please Note:

  • Original shipping charges are non-refundable
  • Refund timelines may vary depending on your bank/payment provider

7. Exchange Policy

  • Exchanges are subject to product availability
  • Applicable only for:
    • Damaged or defective items
    • Incorrect items delivered

8. Order Cancellation

  • Orders can be cancelled within 12 hours of placing the order
  • Orders that have already been shipped cannot be cancelled

9. Delivery & Service Area

  • We currently deliver across India and the UAE
  • Delivery timelines may vary depending on location
  • Customers are responsible for providing accurate delivery details

10. Important Notes

  • Artiora reserves the right to decline returns that do not meet the above conditions
  • For international orders, any customs duties or taxes are the responsibility of the customer
  • Policy may be updated without prior notice

11. Contact Us

Artiora Customer Support
📧 vm.syamilimidhun@gmail.com
🌐 https://artioracraft.myshopify.com

Artiora Brand Promise

At Artiora, we combine modern elegance with traditional craftsmanship to deliver unique décor pieces. Our policies are designed to ensure a premium, transparent, and reliable shopping experience, just like leading home décor brands.